Cancellation Policy - Privacy Policy, Health Information

At Knead we take your information and privacy seriously. Below are out policies on cancellation, no shows, your health information and email and marketing policies.

Cancellation Policy

This is of course a necessary evil! As a small business with therapists working on a commission basis mostly we simply have to ask our clients to respect our policy and understand that we implement it for the financial viability of the business and the therapists.

Prebooked appointments

We ask that if you need to change or cancel your appointment you do this the day before your treatment. Our online system will send you a reminder email of your appointment and we also send a text message at least a day before as a reminder. Should you cancel on the day and we don't fill the appointment we will charge 50% of the booking. If you cancel with less than 2 hours notice we charge the full price of the appointment. 

Rescheduling an Appointment

The same policy as above applies as you are effectively cancelling an appointment that has been booked and making a new one.

If clients consistently cancel at the last minute we will request credit card details to secure their booking. For all multiple bookings credit card details are requested and once the booking is completed they are erased. 

No Shows: this is when you don't come for your appointment and don't let us know. We charge full price for the missed appt. 


You have the choice to decide if you wish to receive email from us or not. At any time you can contact us to request not to be emailed, you can also login to your account and choose no email in your profile and you can unsubscribe via the unsubscribe link on any email you receive from us that has this link. If you have any problems or questions please contact us and we will help you promptly.

Text Marketing

Should you choose to go on our text promotion list then you can unsubscribe at any time by contacting us and we will remove you from the list and let you know this has been done.

Health information

All your health information is private, we don't share your information with anyone. If you ever wish to access your health information simply send us a request in writing and we will comply within 48 hours. The only time this is not possible is if this would breach the privacy of someone else which is highly unlikely.

Disclaimer: whilst all possible steps are made to ensure the safety and privacy of your information we are not responsible for any security breaches of third parties that we may use to supply online booking, online paypal purchases as we have no control over their security measures.